Service is outstanding - The Vineyard Hotel Newbury - Trade Reservations
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🙂 4/5 - Service is outstanding
By 👻 @Lynda D, 03/20/2023 3:00 am
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We had a great weekend at The Vineyard. We booked it wanting a completely relaxing spa break. On the day we were due to arrive we had a phone call saying our treatments were being cancelled due to staff sickness. We were very disappointed but fully understood that these things happen. The staff could not of been more understanding and helpful. Later we received a call to say the treatments could be reinstated. They were the best massages we have ever had. I also had a facial the following day which was very good. The room was great, spacious and luxurious. The food was excellent. The hotel's staff and service is wonderful, it not be any better. The only thing (and reason for 4 stars) was when we came to pay the bill VAT was added on everything. We had assumed the spa treatments, drinks, dinner and breakfast prices shown included this. Be warned it doesn't. It is an expensive hotel anyway. All in all we would definitely recommend, we left feeling rested and pampered.
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