This place needs Training how to speak and treat customers, very poor service - Trader Vic's Atlanta - Buy Reservations
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🤮 1/5 - This place needs Training how to speak and treat customers, very poor service
By 👻 @Patrick B, 02/17/2023 3:00 am
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Yesterday my husband and i we wanted to go for dinner in Trader Vics Atlanta. Thursday at 7pm. At the door no greeter, all empty, so we walked into to Restaurant. The place was empty, 15 people Max. Two bartenders ignored us, a waitress aswell, but we waited a couple of minutes. Then i asked the bartenders for a table and one said, we have to speak to the greeter. She appeared, no word of welcome or good evening, just a cold , quick " you have reservation?!" I said no, but we are hotel guests. She rolled her eyes , walked away and left us in the middle of the room. Again, noone cared, we were surprised. Then eventually a bartender noticed us and tryed to find the greeter. When they came back, i asked her if this is her way of service and how to welcome guests and she replied: " i have no time for that!" , rolling her eyes big time. We decided then to go for dinner somewhere else, and to leave this intoxicated atmoshpere with unfriendly and unhelpful people. On the way out i asked the greeter for her name, but she refused, very childish. I then asked to speak to the manager, he came out of his Office, Mr.Jesus, also no big help. Instead of focusing on us, and sending the greeter Lady away, he asked us to try it all over again and to make us a nice evening, but i could see no leader her, no act of compensation or even a will, a very week handling of the situation. He then gave me the name of the lady, but did not wrote it down for me: Istona from what i understood. I recomend to stay away from this place untill the whole Trader Vics Atlanta Crew did a customer service training. They clearly dont know how to speak to paying guests and how to create a feel good atmoshpere. I have been to Trader Vics all over the World, from germany, over Bangkok, Singapore and my brother was once the manager in Emeryville. I know what to expect, but this place is a complete failior.
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