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Tree of Wishes Los Angeles Tripadvisor Reviews
Latest Reviews On Tripadvisor
29 Reviews
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Three Forks
Hotel extremely comfortable and the staff were the hosts going above and beyond 3 Forks! When I checked in the night staff helped fix a reservation problem of my making! They were wonderful compassionate and understanding. In the morning Joanna helped me set up a rewards account and more importantly organize myself for afternoon meetings I had. In the cafe Jesus and Hilda kept my coffee flowing with impeccable service. Thank you!
Be the first to ReplyExceptional hotel, amazing service by Joanna
We have stayed a few times at the Hilton Culver city, and we actually have stayed twice in the last three weeks. We always start our US trip here and end here because of their exceptional hotel. Joanna at the front desk treats us as family, we are always in awe of her professional and friendly and super helpful customer service. Hilton Culver city, you are lucky to have such an exceptional staff member. Thanks Joanna you are the best. We will be back again.
Be the first to ReplyGustin the magnificent
I left Hiltonโs Culver City, California location, yesterday (March 17th) after a 2 day brief stay and returned to Boston. I wanted to write a short note of appreciation and offer my impressions of one of your Companyโs exemplary front desk employees, Gustin. Two words best describe Gustin โ โtop notch.โ Heโs an exceptionally outstanding representative of your Company who displays outstanding people skills. My compliments to Hilton for having an individual who epitomizes great service responsiveness! Jeff Diamond
Be the first to ReplyNice service
Very good service since we arrived specially at front desk with Francisco and Leilan, and Mr Jesus at the breakfast! The room was very nice and comfortable, all clean and shine! I recommend it and it is certain that when I return to LA I will stay here
Be the first to ReplyLeilani is the best!
Leilani was wonderful at check in. Very friendly, super helpful. Check in was seemless. I highly appreciated her excellent customer service skills. I would def recommend this Hilton. It's clean quiet and really upscale.................
Be the first to ReplyPremium Hotel with Premium Team
Premium hotel environment complimented by an exceptional individual at the front desk. Leilani was welcoming and helpful on my requests and checkin which made my stay superior. Room was very nicely decorated, clean and there are plenty of amenities here. Would definitely recommend!
Be the first to ReplyGreat service
Joanna provided great customer service. She was very knowledgeable and went out of her way to help research for places to visit for us. She was energetic and very accommodating. Service wonderful to have customer service with smile. Thank you, Joanne.
Be the first to ReplySuperb Experience at the Hilton Culver City
Great customer and desk service. Richard took our bags up and Eden at the front desk made checking so easy. I had misplaced my wallet and we had no difficulty accessing our room. The showers are clean and excellently designed. All in all cannot say enough about how professional and caring Eden and Richard were.
Be the first to ReplyGreat hospitality and beautiful hotel
I love this hotel. Everytime I'm headed in to LA or coming from LAX for work I stay here. The hospitality is amazing and the hotel is absolutely beautiful. We are always greeted and welcomed by an amazing staff, but this time it was on another level. We had some things that were time sensitive that needed to get done and both Joanna and Leilani helped us out tremendously! I can't thank them enough and look forward to seeing them the next time I come back. You guys are the best! 100% would stay at this hotel again (I've already stayed here 3x).
Be the first to ReplyGreat staff and accommodations!
I've stayed at Hilton Culver City multiple times and always had a great experience. Location is great, only 12 min from LAX airport. Conference rooms are large and comfortable for big groups. The lobby and rooms are modern. There is a nice bar in the lobby as well. And the staff is excellent. On my most recent stay, Leilani and Joanna were very helpful and accommodating. They answered all of our questions, we were checked in and in our rooms quickly. Will definitely be back again to plan our next work conference.
Be the first to ReplyCulver City Hilton 5 Star
I bright my team of 46 student-athletes and staff to the Hilton in Culver City. I was extremely impressed with the overall services provided by Karla and Joanna. They displayed awesome customer service and made my teams and staff feel welcomed. We travel 6-8 places throughout the years and this is by far the best services weโve received in several years. I had 15+ of my student-athletes ask about the local restaurants and they showed they really cared about the overall experience the kids would have in your community. Again, Iโm impressed with the hospitality and warm welcome by the front desk personnel. Kenny
Be the first to ReplyGreat Hotel. Would go back for sure
I just started traveling for business, and recently came from another Hilton. While the Hilton is always super, Elizabeth M. exceeded the standard by her awesome customer service, she also picked out the perfect room for me when I shared I had a lot of work to do!
Be the first to ReplyRecent prolonged stay at Hilton Culver City
When I went to check in on the app I noticed that I could upgrade to a room on a higher floor for 16$/night and I checked with someone from the hotel an(had received a text early in the day welcoming me for my upcoming stay) and although I'm a Diamond member as they were almost sold out did need to pay for( the upgrade. When I got to my room I noticed a noise from the bathroom fan and so went down to the front desk to explain the problem. Mo, the manager, found a different room for me despite the fact they were almost completely sold out, which was quieter and also on a high floor, 2 queen instead of 1 King but that was not an issue. He refunded the upgrade charge and gave me extra Hilton Honors points as well! Joanne at the front desk was also super helpful and had been texting with me prior to check in to ensure I got a room that I'd be satisfied with. Olga at the front desk was also very helpful when I first checked in. As I was there for a week, I needed to find a room that was quiet enough for me to sleep in and they were very accommodating. I had breakfast with my daughter at the hotel restaurant daily and loved the selection and quality of the food. The valet staff were also very helpful and friendly. Overall I had an excellent stay and will stay here again when I'm in the area.
Be the first to Replynice but awful parking
Hotel is nice, good location, we had awful experience with the mandatory valet parking (no self park option - so extra $42 a day plus tips) - waited over an hour for our car missing a lunch we were going to attend. Otherwise nice though lobby / restaurant area are noisy with background music at relatively high volume - difficult to converse easily.
Be the first to ReplyDecent Hotel with some Exceptional Staff
Overall, had a great 3 day stay in the Hilton - Culver City. The room had a few minor upkeep issues (most significantly only 1 of the 4 bedside outlets seemed to work and we were a tech/device heavy group... didn't get a chance to report to hotel we were extremely busy during the stay and it slipped our minds upon departure) but the bathroom/shower were decent and the room met our basic/average needs otherwise. It was nice to have a fridge but could have used more drawers / clothes storage. The staff were what made the trip most memorable and a place we would return again! Mo(e) seemed to be leading the finely orchestrated dance that was the front of house/lobby. The man didn't seem to stop! He was everywhere day/night, making sure the guests were enjoying themselves and having a great time. Jay, bartender extraordinaire, made and amazing Manhattan to order. BM and (Oscar?) both amazingly warm servers for the lobby/bar. Kelly was the most impressive and helpful of the staff we interacted with in the restaurant during breakfasts by far, but all the staff were aiming to please and helped make our stay a pleasant and memorable one... even if we did work Jay a little too hard the first night, and may have forgotten a few things... ;-) Special shout out too, to the cleaning, housekeeping, and internal maintenance staff! Passing the support staff in the halls was ALWAYS as very pleasant experience as they were warm, friendly and always greeted us with a, "Good Morning/Day/Evening! etc"
Be the first to ReplyA hidden gem in LA
Since the pandemic, hotels have not treated hospitality in the same manner, except for the Hilton LA Culver City, who truly understands the fine art of making guests feel welcome. It is abundantly clear the team truly cares about their service and consistently creates a valuable experience in all aspects of the hotel. As a hospitality professional, I highly recommend choosing this property.
Be the first to ReplyA wonderful stay!
We had a wonderful experience at this hotel. Friendly front desk staff (we got to meet the infamous Joanna we had read about and Malaika was great!) Beautiful lobby, great pool, comfortable beds, delicious breakfast food at the restaurant. Close to the airport and walked to the mall. We would stay here again in a heartbeat!
Be the first to Replymuch better than airport hotels
we stayed here instead of the usual hotels next to the airport- so much nicer! and still convenient. maybe a ten minute drive at 5 am. staff was friendly and helpful. rooms were clean and modern. and the restaurant food was both very good and large portions. happy to recommend this property!
Be the first to ReplyNice stays in a convenient hotel
Used this hotel as an in-and-out LAX airport option. No regret about the choice at all. The hotel is modern and clean. People were friendly. The room is good enough for overnight stays. Breakfast was very Hilton style, basic and decent. Definitely will return.
Be the first to ReplyPeaceful place to stay
I really enjoyed my stay at the Hilton in Culver City. It was a little island of peace amid the craziness of LA. All the staff was extremely friendly and helpful, my room was clean, beautiful and very relaxing. Thank you so much!
Be the first to ReplyGreat stay!
Really enjoyed my stay. Clear communication, very clean and quiet room, comfy bed, convenient parking, friendly and helpful staffโฆ.it was great! Felt safe with the protocols for COVID, and appreciated the coffee and pastries in the AM. Will be back.
Be the first to ReplyThe remodel looks nice, but lacks functionality and self parking.
I've stayed here quite a few times. Their recent remodel is nice looking, but some functional things are missing. The bathroom, for example, has a sliding barn door with over an inch gap on the sides. If you're cool with less privacy, then it won't bother you. Also, the lobby has a nice look, but the backs on the chairs are so far back that you can't lean against them. Also note that there is no more self parking and the mandatory valet is $38/day. Staff was friendly and the bed was comfortable, as always.
Be the first to ReplyHilton
A few front desk staff was Amazing. The General Manager was not friendly nor performed Customer Service during our Stay. As a Diamond Member The tier was not acknowledged nor were water giving up check in. I wouldn't recommend this Hotel to anyone. Like I stated only a few Desk Agents were Great but that General Manager was horrible. Very expensive Gucci shades were missing from the car we Valet for many nights!! Most definitely a Red Flag.
Be the first to ReplyPleasant hotel in LA
I stayed here for a family/tourist visit to LA. It is a 20 to 30 minute ride to Hollywood, Santa Monica , Venice & other locations. The lobby is clean, smells great & has a nice open-area bar & restaurant. The rooms were clean, nice bathroom & stand alone shower, with nice toiletries. Large tv, good size closet, great water pressure. Most of all, I felt safe for it being in a large city. The front desk staff was friendly & they offered us bottled water, and also had a small snack shop.
Altogether, a pleasant stay.
Ask for cleaning services
This Hilton hotel does not provide housekeeping services unless one specifically asks for them. Very bad practice imo. I called for services when I realized and was told it was too late and they could only provide fresh towels but nothing else. I doubt most would know to ask.
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