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🤮 1/5 - DO NOT STAY
By 👻 @Rbroadway, 01/21/2023 3:00 am
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If you value your safety, privacy, and dollar, DO NOT STAY HERE!!! We came to stay two nights from a Thursday to a Saturday in one of their regular suites. When we arrived no one greeted us but rather scolded us for just walking in and not having spoke to the hostess for a table at the restaurant. Which we were not there for, when I told her that she motioned for me to another young hostess who was more friendly I will admit. For over $600 a night stay do not expect help with your luggage. We were taken to the room. First the tv was not working. We called let them know and they did send a very nice maintenance man to come fix it which he did. That was fine. Next day I try to take a shower. The hot water was not working, called maintenance again. I left the water running to heat through but it did not after 30 min of waiting I had to take a sponge bath via the bathroom sink. Finally after I’m dressed a man arrives looks at it feels the water, doesn’t say a word then leaves. We pack our stuff go downstairs and tell them we just want reimbursed and we want to leave. The young girl calls the manager and they apologize and offer to upgrade us if we stay to a better suite, so unfortunately for us we agreed not knowing the worst was about to happen. We moved our things to the new room and then left for the day. When I say the day I mean the entire day. When we get back to our room that evening it was around 9 pm. No one had entered the room to re-stock the toiletries or bathroom towels that my husband had used prior to our leaving that morning, small detail but significant. We decided to stay in the rest of the evening to relax as I had been walking all day and I am 7 months pregnant. My husband fell asleep and I layed in the bed in the dark on my phone. At 11 pm I hear a key go into my door. I thought I was imaginings things. NO! A member of staff put a key in my door and without so much as knocking to see if anyone was in there they attempt to throw the door open! Luckily prior to going to bed I also locked the top lock so the door jammed but was still opened. When it did I screamed WHAT ARE YOU DOING?! GET OUT OF HERE!!!!! Without a word spoken they retreated and shut the door. The reason I know it was a member of staff is because they used a key. We had one the other keys are left at the front desk. I immediately called the front desk to alert them what just happened and the young girls reply was , “ I will make sure no one is on the second floor, no one should be up there. I said are you kidding me?! SOMEONE just tried to get into my room and it wasn’t a burglary attempt by a passing person who happened to be in there it was a member of staff because they had a key?! She said I will find out who did this. She never called me back never apologized nothing! I was scared to death to say the least. My husband got woken up from the commotion and of course went furious down stairs to find out what happened! He ran into a man supposedly cleaning floors at 11 pm and he admitted to trying to get into my room. The suspicious thing about all of this is the front desk girl tried to deny at first to my husband that anyone had another key and it couldn’t of happened. When he explained to her he already spoke to the culprit and they admitted what they had done she said that was a third party service they use and they give them a key to clean! To which he replied at 11 at night while the guests are in the room sleeping?! Furthermore they only have 10 rooms to watch for. To know who is staying there when they arrive when the leave. Should not be difficult? I have never felt so violated and unsafe in all my life! We were also told by management of the restaurant that there are no housekeeping at night period. We would have left that very moment but by this time it was well after midnight in downtown Miami on a Friday night, where would we have gone? So I had to move chairs and barricade the doors to try to assure myself no more attempts would be made to enter the room. I never slept a wink. Paid over $1600 for a two night stay to be terrorized and gripped by fear at the thought of being assaulted or robbed in the night by staff! I don’t know what happened to this establishment but they either need to close or sell to someone who cares about their guests! We tried to speak to the manager the next morning as we left promptly to which they were not available, not answering the phone so they said. When my husband spoke to the front desk the night before they assured him she would be there first thing to discuss the matter with us. The entire staff acted as if we were asking for another towel or saying we saw a fly on a wall. They do not care! I will never come back here ever and advise anyone with a brain not to either! Too many other fine hotels who care about their clients to stay then to waste the money here! I know this was long but I hope this spares someone’s time money and possibly even their life.
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