TERRIBLE SERVICE!! - Wanderlost Lounge - By The Halal Mixologist Singapore - Buy Reservations
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🤮 1/5 - TERRIBLE SERVICE!!
By 👻 @SA A, 08/28/2022 3:00 am
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I booked a table at 4pm and when I got there I was told they’re closed and had to wait an hour when it opened at 5pm. At 5pm we went in and ordered via the QR code (advised by probably the owner), so placed the order then 20 mins later, a lady approached to ask if we have ordered. We showed the order we placed but she mentioned that the system was not working and order did not go through so she manually took the order. Again more waste of time. After our meal, we waited looking around for a good 5-7mins to get someone’s attention. Eventually a who lady started her shift took the bill. I have given the lady our honest review and said I will not pay for the service charge as it wasn’t great so she agreed but then she charged us the total including service charge. So I went back to find out and the manager said they can’t give any money back and started making excuses. The man (manager probably) was very rude saying “what should I do I am the only one working”. Not even an apology or nothing!!! We didn’t want to argue so we left very unhappily. Hopefully they can read the feedback and make improvements to their customer service and how they communicate with people from around the world.
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