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Zuma London Tripadvisor Reviews
Latest Reviews On Tripadvisor
27 Reviews
0 Replys |
Good food, rushed service
ZUMA is a well known Knightsbridge Asian restaurant which everyone should visit at least once. That’s why it is always very crowded, you always have to book it in advance etc. My observations are that the food is definitely very good and creative take on Japanese cuisine, the restaurant is beautiful and the staff tries to be polite. However due to the fact that it is so crowded and so popular , it definitely lacks some personal service, everything is rushed , and you do not feel very special here. The prices are on a high side , as you can pay the same at the top hotel or Michelin restaurant and get totally different service . Basically this is the place to see and be seen, for more special feeling go elsewhere.
Be the first to ReplyCool place.
Wonderfull food and really cool urban atmosphere. Note it's pricey, mosty of the dishes are just small diches so one will not do it as a main course.
Be the first to ReplyThanks for the memory
Fantastic dining. Food, variety, wine and service were wonderful. Presentation of food was excellent. Zuma team really welcoming and helpful.
Be the first to ReplyAdmittedly “rich person problems,” but there shouldn’t be glitches
This is generally speaking a great place with great servers. Very few can afford a place like this and it’s a special treat to go unless you are unfathomably rich. I hate to be rude, when we had a great evening and we are blessed with having the funds to be able to dine here. As you can tell from some of the negative reviews, it can be very disappointing when high expectations for a very special evening aren’t met. The Robata items (especially simple ones like chicken wings) are wonderful and so is the tempura. All are delivered hot. We have gone regularly since Zuma opened over a decade ago and usually give five stars, but as others have noted, the kitchen (lately) can be a little self indulgent as in being ok with overcooked fish or being unwilling to replace cucumber with avacado for someone allergic who wanted a special anniversary evening for their husband. Sadly, as with that customer who’s review I just read, they can rush the dinner in order to turn the tables quickly and beat the schedule. Sent back overcooked cooked salmon with concurrence of server but it came back again from the robata only slightly less overcooked. Did not send back a second time. Didn’t eat. For almost £500 for three would expect they’d get it right in two tries. The bar substituted Cuervo (😱headache time) for Don Julio in a £13 where the bar called for the premium Don Julio. Would not remake per the written cocktail menu. Instead offered a £23 Don Julio margarita instead of making what the cocktail menu specificed. Even if most wouldn’t catch the trick, they shouldn’t sneak a few extra pence by switching to low grade tequilla . The bar managers may be pleased with thenselves when they look at their margins, but where else do they cut corners or misrepresent and what do they lose when the customer goes to Nobu next time? The vendor (spirit vendors like Don Julio’s distributor) pay bars like Zuma via discounts for cocktail menu mentions, so that’s also not right for a large franchise like Zuma to cheat a vendor.
Be the first to ReplyHORRIBLE SERVICE, HORRIBLE FOOD!!!!! Don't waste your time and money!!!!!!
Yesterday we were in this restaurant! It was our wedding anniversary and we made a reservation in advance, but we were seated in an uncomfortable place between all the guests. When I placed my order, I asked to replace the avocado with cucumber in the roll, since I am allergic to it, the waiter went to find out if this could be done. While he went to the kitchen to find out, my husband had already been brought his order, although it was meant that we needed to bring the food at the same time! The waiter came and said that it was impossible to do this, since they could not slice a cucumber like an avocado, although any child could do this. Then I asked if instead of avocado they could put at least a couple of slices of cucumbers next to me on the plate. The waiter left again to find out, at this time my husband was sitting with a cold order and did not eat, as he was waiting for me. Everyone forgot about drinks. Then the waiter came again and said that if we want a cucumber separately, then we should order a cucumber maki roll separately 🙈 this was the last straw of my patience and I asked to bring this roll any way since we were hungry!!! and again we sat and waited for a long time!!! In conclusion, I want to say that the food was not tasty and cold and it is not worth the money! They couldn't replace the avocado in the £45 roll, but for some reason they put ginger inside, which ruins everything!!!!! I don’t know where this restaurant got such advertising and such prices; in terms of the level of service and taste, this restaurant is comparable to a run-of-the-mill eatery! And by the way, they write about some kind of dress code???? seriously ??? Next to us sat a huge table of people in sweatshirts and sweatpants, as well as on the other side too! I do not advise anyone to come to this restaurant!!!!!
Be the first to ReplySo chic...!
Nice place having 3 different kind of open kitchen... the food mainly fish based was delicious and fresh. The service was perfect and the drinks good too. The atmosphere so nice too. We paid around 120 eur per person. I recommend
Be the first to ReplyFantastic food and service
Amazing food and service as per usual, fantastic atmosphere always buzzing!! Great vibe. Every time I’m in London I try and visit.
Be the first to ReplyPleasant business lunch
I attended a business lunch here yesterday and thoroughly enjoyed it. Elegant and stylish, the restaurant is very well laid out, the staff were attentive and the food and drink were superb. if you are dining in Knightsbridge then I highly recommend Zuma.
Be the first to ReplyExcellent service
It was an amazing place and the food was very delicious. The staff that served us were incredibly friendly and attentive, specially one of the guy, with curly blond hair, brownskin, was 5 stars for us. Will definitely come back.
Be the first to ReplyExcellent Japanese Fusion !
We had such a nice lunch in this Knightsbridge restaurant ! The menu is detailed and plates we took were amazing - we ate at the counter and such a nice experience ! Fish, maki, lamb, crab, tempuras everything was tasty and yummy ! The service is dedicated and perfect ! To be tested !!!
Be the first to ReplyZuma, once but definitely not twice !
We have visited Zuma on Wednesday 22nd of Feb in the evening . Although it started well and the food was good, we are overall very dissatisfied by the entire experience. Sitting at a table in the middle of the restaurant next to the 'waiter's desk' our table was pushed from the right to the left multiple times, to ensure a better passage for the waiters. Very unprofessional and maybe acceptable in a pub, but not in this type of place, Waiters constantly bumped to our chair,s, making this an overall terrible experience. Once but definitely not twice !
Be the first to ReplyUNBELIEVABLE!!!!
On a foodie holiday and decided to try Japanese for a change. I cannot describe how incredible the food was here! Absolutely stunning. The lobster was amazing, jumbo prawn - lost for words and the iberico pork was just the best. Definitely, without a doubt going back.
Be the first to ReplySuper fast and friendly service
We ordered the tasting menu which was a lot of food and good value for money. Excellent food in a young and busy atmosphere. Every dish came super fast and the large staff were very friendly. Quite an experience, and a night to remember.
Be the first to ReplyVery cozy place
It used to be my favourite place when I used go to London but I have been recently and I don’t think is good like it used to be…specially the food because service and drinks are okay.For sure the best place in Knightsbridge and I would recommended and I will visit this place every time I get in London ..
Be the first to ReplyExcellent food, amazing service, great drinks
I took my girlfriend there as I'd promised to take her out for weeks and I couldn't have asked for a better restaurant.
From the minute that we walked in, nothing was too much trouble and the staff were helpful throughout with their recommendations for drinks and food. Every bite of every course was amazing with the rib-eye beef and the langoustines being two stand-outs in a meal that was of exceptional quality throughout.
The wait staff and sommelier were always on hand to ensure your glass was full or the table was clear for the next course without being intrusive in any way.
We will most definitely be returning and I'd recommend this place to any of my friends that were visiting London.
Amazing food
Food was fantastic, sensational & so tasty. Pricey but worth every penny. The food was amazing. Black cod & seabass was amazing.
Be the first to ReplyI expected more, unfortunately very average
I've heard so much about Zuma so I booked for my wifes birthday.
Due to traffic we were running late so we called to inform the restaurant only to be told that if you are 30 minutes late they give your table away, even though we were told we would have the table for 2 hours??
We manage to miss the 30 minute "deadline" and started to order. Looking very forward to trying the food I was not impressed with the flavours and temperature of some dishes. I kept ordering to at least say I had something amazing to remember but sadly all was very average.
Will not rush back anytime soon.
P
Very good service
We came on a Thursday evening and the place was very busy. We enjoyed everything very much and the manager and staff made us feel very welcome . The only negative side for us was that everything came very fast and we were a little overwhelmed but when I told the manager it all slowed down which was better for us.
We would like to thank the Manager and also his staff.
Overpriced and underwhelming
As we entered and were seated at the restaurant, it took us a while to realise that we had actually been here before...that's how unmemorable this place is!
There is a buzzing vibe with largely younger crowd, especially around the crowded bar area. We tried a number of their signature dishes, which were all fine but with absolutely no wow factor. Given the price of the dishes, we were left quite disappointed and underwhelmed.
Unmemorable really sums up the place.
Great experience
The service was brilliant. Mimi helped us understand the menu and was very professional and attentive. The food was delicious, dishes come at different times. Would highly recommend anything from the grill and sashimi. We will return when we are next in London
Be the first to ReplyTasty food
I had lunch here and service was initially good. My order came quickly and the food items were cooked well and portion size were generous. However 3 different waiter tried to remove without asking a dish that contained salt for the wings that I still wanted, so it was quite irritating to explain that I still wanted it.
Overall, service could have been more attentive and the crew better trained given how long they have been in business.
NOT SUITABLE FOR BIRTHDAYS
Coming back from a disappointing birthday that I just had at Zuma’s. It’s one of my favorite restaurants in London. Or it was. The experience was from the beginning that we were treated like we didn’t matter there. food was rushed, everything was rushed, brought the wrong drink to my guest, ordered some shots that never arrived. The waiter looked like it was his first week there, so confused. I was charged an extra water bottle, they were adding bottles to the table without asking. Zuma, I won’t come there any time soon!
Be the first to ReplyLovely date night.
Gorgeous fresh food which you can see being prepared. Great music and the team made brilliant recommendations. Date night vibe.
Be the first to ReplyGreat food & service
We had a table for 5 & every person thought the whole meal was perfect, nothing else really that needs saying
Be the first to ReplyTop quality every time
My wife and I are big fans of Zuma - when we lived in the Middle East we visited regularly and now we're in London the Zuma here has become one of our regular go to places. Food is consistently brilliant - prawn tempura is a favourite but there are many stand out dishes. There's generally a good vibe in and around the bar too if you are planning a pre, or post-dinner drink. It is on the slightly more expensive side but from experience you get what you pay for and the food has always been first class.
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