SHADY BUSINESS | BE AWARE OF ADDED GRATUITY - Zuma Miami - Buy Reservations
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Ranked #53 in Miami's Best Restaurants.
🤮 1/5 - SHADY BUSINESS | BE AWARE OF ADDED GRATUITY
By 👻 @Lucky7827, 02/09/2024 3:00 am
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I spent this week on business in Miami staying at the Kimpton Epic. I dined every night at the hotel's restaurant, Zuma. Over 5 nights I spent nearly $700 as a solo diner. Only two of those night did I order alcohol. As a former server at some of the best fine dining restaurants in San Francsico, I never tip less than 20% for the hard working staff who work in the restaurant industry. It was only tonight, on the last night of my stay, that I caught at the bottom of my check that a 20% service charge is automatically included for all diners. Not just in the dining room, but at the bar having a cocktail or at the sushi bar. Clearly this was my responsibility for not looking more closely at the bill. But the fact that after a week NO ONE on the staff pointed out that the gratuity was included is unconscionable to me. I know that more restaurants are adding a gratuity to ensure that their workers are taken care of, though this is still rare in Los Angeles where I live. But most are much more explicit about making clients aware of it. Taking the time to write this review isn't about the money for me. The success of any business is built on trust, transparency and integrity. I may have enjoyed the dining experience at Zuma. But I find the trustworthiness and integrity of the organization sorely lacking. And more than anything, I wonder HOW MANY OTHER PEOPLE WHO DON'T NOTICE THE ADDED GRATUITY ARE DOUBLE TIPPING WITHOUT BEING AWARE OF IT.
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