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Balboa Bay Resort Newport Beach Reviews from The Last Year
Great place to stay
Great bedding, the entire staff has been very nice and helpful. Room service is so delicious. Our experience so far is wonderful. We are looking forward to the heated pool later today. Location is prime as well, plenty of shops in the area, we will definitely recommend this to our friends and family.
Great SoCal resort in Newport
Service is outstanding… above & beyond. Front desk was very accommodating and upgraded my room as it was my first time here. Great facilities, great in-house restaurant & bar. Lots of fun on the water. Outdoor scene with fire pits to keep you warm - great touch Was here for a business meeting. Can’t wait to bring my wife for a weekend get away
Our stay at the Balboa Bay Resort was the high point of our visit to the area
We recently stayed here while attending an event and visiting friends. The hotel was in excellent condition and our room was very clean. All staff, from front desk to bellmen and valets were friendly and efficient. The view from our room was beautiful and the breakfast we had was delicious. We are anxious to,return!
Work WOW
Friendly staff who love what they do! It’s the best to be around happy people when you are working. The rooms are very comfortable with a beautiful plant and delicious coffee. The food for our large group was delicious for every meal. The views are relaxing and the outdoor spaces worked well for break out groups. Work WOW.
5 STAR RESORT...1 STAR CUSTOMER SERVICE!!
When I read negative reviews on hotels, I generally look for repeated comments on one of the following: a) Outdated/Unclean rooms or property; b) Thin Walls/Noisy; or c) those dissatisfied with front desk/customer service. I often assume that some people are just way too particular & tend to ignore those if other reviews paint a different picture. I really should have paid more attention to the repeated bad reviews of the front desk staff/management as their callousness & ineptitude was really surprising and frustrating for a supposed '5 star resort'. My bad review here has nothing to do with the room or property itself, but rather is solely based on my experience with the front desk management. The property itself is lovely and I would have rated it much higher on it's own but the atrocious customer service cancelled out anything that was good about the resort itself. I'll try to keep this as concise as possible but need to provide the details. Upon check in, I notified the front desk that I had not received an email confirmation for our 3 night stay reservation and verified they had my correct email address. They did have it correct and apologized for the oversight. I then proceeded to extend my stay for 2 additional nights which after checking with her manager, was confirmed that our stay would be extended at the same rate. I asked for an email to confirm that, which I was again assured would be forthcoming. I never received that email. I received a call on the afternoon after our 3rd night saying we never checked out. When I reminded them that we had extended our stay for 2 additional nights, they told me they had no record of that. After being put on hold for several minutes, they said they could extend my stay but I would need to stop by the front desk to get new keys. I cut our afternoon excursion short to handle that as I didn't want any further issues. At this point, just another minor inconvenience but strike 2 on the front desk. The 2nd to last night of our trip, my wife came down with a nasty virus...she informed me the next morning that she had been up all night in the bathroom with a hacking cough, fever, heavy congestion, bad headache, etc. and needed to go home. I told her to lay down for a bit and try to get a little rest and if she still wasn't feeling any better in a few hours, I would notify the front desk that we had to leave a day earlier than planned. Well, needless to say, she only felt worse as the morning progressed so at around 9:45 am, I called down to the front desk and asked to speak with the manager on duty. I was told she was busy but would call me back shortly. An hour went by and no one got back to me so I packed up the family and went down to the front desk. I spoke with the manager on duty and explained the situation. She said unfortunately, I would still be charged for the night as hotel policy for any cancellation is 24 hrs. I told her I understood that but explained this was extenuating circumstances and I needed to get my wife home and to see a doctor. Again, I was told there was nothing they could do. I asked if I could speak with her supervisor and was told that she wouldn't be in until the next day but she would leave a message for her to call me and gave me her name (Jazmin). I also asked for a copy of my portfolio/bill to be emailed to me...which I was assured it would be. It's now 4 days later and I still haven't received it. I have no doubt there is something devious going on with the charges given their complete ineptitude in sending a simple email that any 2 or 3 star hotel does automatically. When I did not hear from Jazmin the next day, I called the resort 3x before I was finally connected with her. She coldly reiterated there was nothing she could do. I again stated that I understood hotel policy and that they don't want people to take advantage with last minute cancellations but given the circumstances, I would hope they would have a little more compassion...especially when spending upwards of $650/night on top of the thousands of dollars I already spent at the resort. Not only was I repeatedly told in a robotic manner that 'unfortunately, there's nothing I can do'...I said I would assume there had to be circumstances where they was something they could do and in a very condescending manner, she said 'well, had you rushed your wife to the hospital emergency room, then I would be able refund you for the 1 night.' WHAT? Did I actually hear her correctly? So I'm being penalized for not having to call 911 and have my rushed to the hospital?? I was appalled! Instead of getting upset or furthering this conversation with a low level assistant office manager who is clearly very new at her job and should not be dealing with guests, I asked if I could have her supervisors name or whoever was in charge. She refused to give me a name or contact information but said she would pass along my message and have them get back to me. I was able to gather online the GM is Cindy Bacco and Front Desk Managers are Natalie Liera & Kendal Ruvalcaba. Of course, 3 days later, I'm still waiting for that call. I also asked again for a copy of bill/charges - still haven't received it. This is truly feeling very shady. Being an extensive traveler for both business and personal and having stayed at some wonderful hotels around the country & world, I have never been treated like this, let alone at a high end establishment. After reading some of the other negative reviews, I see that the consistent response from the resort management was to please reach out to fdmanagement@balboabayresort.com with any issues and allow them the opportunity to address any issues or concerns. Because of that, I thought I'd give them the courtesy of reaching out before writing any negative reviews here and elsewhere as well as taking to social media. Give them the opportunity they are requesting, however canned and insincere that may be, in the hopes of making any sort of amends. NOT EVEN THE COURTESY OF A RESPONSE. Even a simple 'we are in receipt of your email and someone will be in touch soon' would have been nice. Just know that their response to those negative reviews to 'reach out to us' is clearly NOT SINCERE and is simply to dupe those who read these reviews into feeling otherwise. I'm happy to amend this review IF I ever actually do hear from anyone who actually cares, but I'm not holding my breath. There are just too many other great options in the area at a similar price point - The Resort at Pelican Hill (beautiful property and top notch customer service); The Pendry; Montage; etc.. Those properties are beautiful resorts AND have wonderful customer service.
Surprisingly dirty
Hello We were disappointed in a few ways. Right when we checked into our suite, there were old, used water bottles in our fridge. It was not a good feeling right when we checked in. Customer service was great at this point as we were offered food credit. We then later found a hair on the towels. At this point our family decided not to say anything out of courtesy. But then we asked for another set of sheets and there was blood stain on the sheets. Overall, it was very disappointing with how dirty it was. We tried to be optimistic and enjoyed our morning with in room dining. Then as we were checking out, we asked for bell service to help with our bags, no one showed up. We waited 35-40 min and no one came so we lugged everything down ourselves. We also called again as a reminder but still no one came. We will not be going back or recommending to others.
Spectacular Stay!
I enjoyed a top notch experience in every aspect. Clean, beautiful accommodations with an incredible view of the bay, gracious staff from desk to restaurant to housekeeping (especially the housekeeping), shopping, spa and easy access to nearby sightseeing and eateries. We had one issue with a clogged and leaking sink which was swiftly managed with a short time after notifying maintenance.
A wonder birthday weekend at Balboa Bay.
Overall, the hotel is an absolute 10/10 and the service is impeccable! Ted and Crystal went above and beyond to celebrate our birthday. The made the room extra special prior to arrival with balloons and a sweet card. We will always come back to Balboa Bay Resort.
Luxurious stay in at Balboa bay
Balboa Bay Resort is truly luxurious in every sense of the word. Location, staff, surroundings, rooms, dining - feeling of being wonderfully pampered. While there is a lot of hustle and bustle in Newport Beach, when the night settles in, we experienced peace and quiet and wonderful sleep at night. Highly recommended!
I enjoyed my stay at Balboa Bay Resort
I stayed at Balboa Bay Resort for a work trip and had a great time. The staff were super nice. The food was great. I love how they keep sunscreen by the pool and fresh fruit infused water all over the resort. I want to give a special thank you to the housekeeper Lucia and the virtual service assistant Ivy for being so helpful!
Newport Beach's Best Hotels that are most frequently booked by customers of Balboa Bay Resort Newport Beach
Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Tune into NBC News - Top Story Tonight 7:40p ET
Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits?
LOL. Thank you The New Yorker.
Appointment
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Balboa Bay Resort Newport Beach User Reviews & Question Forums
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