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Banana Wharf Hamble Southampton Reviews from The Last Year
Lovely Meal
Excellent staff and food. Loved the setting close to the marina and river. Great place to stop on a walk in such a lovely area. We ate outside with our dog and enjoyed it so much will definitely go back.
Not the best first experience
Was super excited for my first trip here with the girls. I asked for my burger with no sauce - came out with sauce and the serve looked confused when I mentioned it when they put it in front of me (even though when ordering the food was relayed back to us twice). Instead of saying “we will sort this out” they asked “is that ok?” Which it wasn’t but I had waited a while and everyone else was eating. This meant I could only eat half of my food. The burger came with bacon - and it was rock solid it wouldn’t even cut and couldn’t even bite into it (it was the same for my friend who order the same thing). I could tap on it and it made a noise it was that overdone and solid. One great thing is the accept blue light!! We received the bill and the money taken off for the discount was then added as an optional service charge - not brilliant and not stupid enough to not realise this. When we told the waiter we would not be paying the Optional service charge they were accommodating to this - however we then saw them go to the bar/till and could see them complaining to other servers about this. Not exactly brilliant customer service! Was very excited as heard good things but was left disappointed in the end.
Excellent Family Lunch Overlooking the Water..
Great family lunch, attentive service, hot tasty food served promptly...An all round excellent experience, would highly recommend
What a great place to eat and meet up
Overlooking the marina on the outskirts of Southampton City Centre new the cruise terminals at Ocean Quay lays a vibrant eatery which has the best fajita's I have eaten, where the staff are helpful and happy to serve you and supply a great atmosphere throughout your experience
Would return if in area
Visited with my wife back in September on our way back home after a holiday. A beautiful terrace area with fantastic views of the harbour. It was a very busy afternoon but our server was still very upbeat and funny. Becks I believe was her name. The front desk girl was also very professional in arranging us to be seated although it was very busy, but I did not get her name unfortunately. Me and my wife shared the mussels and they were perfect. Would return if in the area again.
Large booking done well!
We booked this restaurant for a work event catering for 35 people. We opted for the Xmas menu and pre-ordered all of our food. We were sat in the glass pergola which was nice and toasty on arrival. Admittedly it is quite hard to get the temperature right in there and between guests we were going from too warm to too cool, but thats the joys of indoor/outdoor dining. It didn't impact our experience though. Now we all know, how difficult it can be catering for large groups but we were all really impressed with the quality, quantity and presentation of the meals. It was tasty, the service was great and kept the drinks flowing, apple and cranberry sauces were added to the tables pre-main service. Lots of positive comments from all attendees and no one had a bad meal. Thanks for hosting us!
Extremely rude staff
Very very very rude staff. Pretentious, over priced and stuffy atmosphere. Will never return! Felt really unwelcome, not a way to make business!!
Oily Food Served in Denim Hot Pants
We were guests to some friends who took us out to dinner here, so at the time we had to keep our thoughts to ourselves. I'll start with the food, the Linguine Marinara was very good, and not too oily, the Burger came with just chips and NO salad or even an attempt of green dressing, and the Sea Food Salad was bland, limp and swimming in a puddle of oil and totally inedible. All this was served, by a team of young girls in denim hot pants. Now we live in Hamble and we know parents of young girls who have worked here in the past and where there's been is a reputation of management instructing, or dare I say 'employing them under the condition', thatt these young girls flaunt their wares and assetts to sell more drinks. This appeared highly evident on the night in question, and the code of dress was quite obviously an instruction from management. I would urge the management to be very careful over its sexist policy of staff, for all it take is for one of these girls to complain and they could drop you in a hole heep trouble.
We gave up
We arrived at 10am and ordered coffee and breakfast. By 11am neither had arrived and so we left. We didn't want to waste any more of our day. Every table around us was either complaining or grumbling. The serving staff were saying they were very short staffed. If there was an issue in the kitchen then why were they still letting people in?
Great location but awful food!
Sadly, despite the lovely location, attentive staff, and great ambience, the food did not live up to our expectations. Overall, the starters were lovely but one main was sent back to the kitchen as the sauce was so salty it couldn't be eaten - however, the dish was remade and it was much better. The side of fries for both burger orders were also very salty - the "cluckin cow cheeseburger" was overcooked, dry, and came without any salad. Slaw was an additional side at £5 but was totally inedable - bland and dry. Our meal ticket was lost in the kitchen which meant we had a heavy delay between starters and mains (which was absolutely fine as these things happen) but unfortunately the food we received was substandard and we sadly wouldn't visit again or recommend.
Good food and service
We booked for lunch the food was delicious and not expensive the service was great lovely views over the marina. We were so full that we took some food home. Always enjoy the food at Banana Wharf