My last review was in 2014, for one reason or another I - Il Corso - Palm Springs - Buy Reservations
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🤮 1/5 - My last review was in 2014, for one reason or another I
By 👻 @Richard M., 07/09/2022 3:00 am
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My last review was in 2014, for one reason or another I stopped doing reviews. But after the event with the manager of this establishment, I cannot remain silent and decided to write again.Every time I visit Palm Springs for business I go here because they have one of the best Old Fashioned in town. I have brought many guests to this restaurant for years. (started in Palm Desert) The food is good. This week, July 6, I ordered as always, the Filetto Al Pepe Verde, a small cut of filet mignon. It's one of my favorites and usually very tender, but my first bite was very hard and chewy. I thought if I tried another bite closer to the center that it would get better, but it was hard and chewy too. This cut of meat should be very tender. I just couldn't enjoy a tough prime rib and stopped trying. I called over the server and the server apologized and asked if they could prepare another prime rib. I said no, it's too late. My guest was almost done with his Lamb Chops, so I just sent the dinner plate back to the kitchen without eating anything else on the plate. I noticed later in my hotel room that they had charged me for the prime rib that I sent back to the kitchen. The next night, we went back to enjoy some hors d'oeuvres and cocktails. I brought back the receipt and asked for the manager, but he never came. I went and found the manager. He was sitting in a chair as a king looking for his cell phone instead of tending to the guests. I told him about the meal I returned in hopes that he would do the right thing and take the charge off the bill. He told me that since I ate a few bites that he wasn't going to take the charge off my bill. I told him that in order to realize if a piece of meat is good, you have to taste it. But still, he refused to take off the charge saying that I ate half my meat even though I returned the plate to the kitchen. When it comes to customer service, it is my belief that the manager should have come to the table like an adult and done the right thing. I frequent this restaurant with business guests and spend hundreds of dollars a night. I don't care about the money, but I do care about good customer service and a restaurant doing the right thing. But now over $45, they lost a customer and all the guests I bring with me when I come. I don't recommend this restaurant anymore. We spent another $120 in cocktails and appetizers that following night, but we won't be coming back. Instead, we went to Melvin's another local restaurant with superb customer service, and we were treated right - as we should be treated in a nice restaurant. Is lost business and lost customers really worth $45 bucks?
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