Really bad experience - Pidgin London - Buy Reservations
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🤮 1/5 - Really bad experience
By 👻 @Luke A, 02/28/2020 3:00 am
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Unfortunately this otherwise lovely evening will be remembered as being ruined by rude staff (1 or 2, some of the staff were friendly), who treated us really badly. We arrived on time at 9pm, but were told to stand and wait for our table. Half an hour of standing a bit awkwardly in between two tables (there's no bar / waiting area, and the room is very small), we kindly asked if we could have a drink on the house for the inconvenience. They obliged, after some fairly passive aggressive remarks from one particular waitress. We were then sat down, and proceeded to have a nice meal, which is brought out course by course, with a small explanation for each dish. The food on the whole was of a high standard, but there wasn't much of it and it took absolutely ages to come to the table. So 2 hours later, it's 11:30 and we're still on the penultimate course. During this course, the chefs in the kitchen start to clean the floor with steamy water with bleach in it. As the kitchen overlooks the small dining room with an open counter, this hot bleachy smell filled up the restaurant very quickly, and was all we could smell or taste as we ate our course. We could not understand why on earth they would do this whilst customers were still in the same room as them, so of course we brought it up with them immediately. The initial reaction (from the same waitress) was that "she has a nose for these things, and doesn't think that it's really affecting us". This is just a mad reply, firstly considering the bleach smell was incredibly overpowering and secondly, its a pretty rude remark, and accused us all of either lying or being senseless. We then proceed to insist that it was in fact really ruining our meal, and that we couldn't really understand what she meant. She continued to rebuke everything we said, and passive aggressively argue with us, until it actually became a bit verbally aggressive and had us all raising our voices. The chef came out and started chipping in too, which lead to a massive discussion / argument being had. Whoever was right or wrong, the fact is is that they dealt with a fairly obvious mistake on their part terribly, and instead of appeasing us and understanding that we were paying a lot of money for a really poor experience, they accused us of being overly sensitive and trying to get them to take money off. It wasn't about that at all for us, but it's true, offering some sort of discount for bleaching our whole area during our meal would have probably been the appropriate thing to do, don't you think?
I don't like writing bad reviews, firstly because it's a waste of my time, and secondly I'm not a negative person, but I think it's worth people knowing that if you're expecting a high quality dining experience from this place (which advertises itself as such, with a michelin star) then you, like us, may fall far short of that. In fact, I felt emotionally drained afterwards and saddened by it, and struggled to sleep from the adrenaline of the altercation, which really escalated beyond belief. Maybe this one particular waitress and chef won't be there when you go, in which case, maybe ask for extra bread because you'll still be hungry at the end, and book it for 6pm, so you actually still get out of there before 11pm and therefore avoid bleach getting in your food and nostrils as you eat. Cheers
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