Discussions - Rubio's Coastal Grill 10785 Scripps Poway Pkwy San Diego, CA 92131 United States San Diego - Buy Reservations
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Rubio's Coastal Grill 10785 Scripps Poway Pkwy San Diego, CA 92131 United States San Diego Reviews from The Last Year
We love the food and the service.
...but THE ONE STAR IS SPECIFICALLY TO THE COOK'S WHO NEVER GET OUR ORDER RIGHT! I have talked to the managers, the guys at the register, who are very nice but overly appoligetic to the point where they actually say sorry so much that it has become part of their brand always appologizing for the cooks. The guys at the counter have it rough. They are the ones that interact and have to deal with incompetence and egos of these cooks. is a serious issue, especially on Tuesdays. I went on a saturday one time. I was the only customer there and order one thing the shrimp trio. I customized the order with no cheese. They gave it to me and it had cheese. He guy at the counter replaced it with a second one that had cheese. I checked it had cheese again. The third time they got it right. Another day I was there, again i asked for no cheese. The gave me cheese on the shrimp trio. The cook had the balls to say the order was wrong, while i was standing in front of them at the counter, saying I put the order on correctly. I took out my phone showed it to the guy at the counter and they visually confirmed I ordered no cheese. But the cooks ego could not fess up to the mistake. And blamed it on me, the customer. Pleae note I have family that has very specfic dietary restrictions if the have dairy, I would have to take them to the hospital. I always triple check before I pay online. Bottom line, it not the guys at the front counter thats the problem. Its the cooks. I am writing this because I dont want anything to happen to Rubios in scripps ranch. We enjoy eating there a lot, it just exhausting that I have have to check my order every time to make sure the order is right. The cooks just need to get the order right the first time. Not the second time, or the third time. This went on for nearly 4 months. We live within walking distance so it is convenient for us to eat here. I hate writing reviews like this because it should never have to come to this. What set me off is that they severly messed up my order and I lost my cool. Which I am appologizing for yelling at the cooks. I should not have done that. But if they get the order right it should never get to that point in the first place.
Store with a bunch of kids running it and no mgmt.
My order takes over an hour to get on taco Tuesday and I've heard that this location gets orders in correct a lot so it's hit and miss. Just save yourself the hassle and go to the one in Mira Mesa instead.
Chips tasted like they're being fried in really old oil.
My burrito was ok, they keep raising their prices though so it just isn't worth it anymore.
Amazing service! Best I've had in a Rubios.
There was a friendly cashier named Arav who greeted me with a smile and big energy. Great food, also. After taking the first bite, I was amazed at how well the food was cooked. After tasting the food, I had to ask for the chef's name. His name was Vincent Dinh. The restaurant also had a great setting, filled with bright colors and comfy seats.
Enjoyed a nice casual meal here on a Tuesday for taco
Enjoyed a nice casual meal here on a Tuesday for taco Tuesday, boy was it lovely. I enjoyed the steak and one of the fish tacos, though I'm not sure which one it was as I had one of every taco. I'm big. Thomas was great, very friendly and efficient.
Very clean Rubios.
Convenient for me when I go to gym classes in that area, so make sure I stop for some fish tacos on the way home. When they have special offers that I can see here on Yelp, they honor these (unlike other Rubios I have been). Pleasant customer service and no issues.
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