Mixed feelings - The Idle Rocks Truro - Trade Reservations
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- Sea View (1 Super King Bed 23sqm 248sqft Views Over The Water And)
- Harbour View (1 King Or Double Bed 21sqm 226sqft Views Across St)
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- Grand Sea View (1 King Bed 23sqm 248sqft Spectacular Views Over)
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- Grand Harbour View (1 King Bed 23sqm 284sqft Sitting Area)
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Truro's Best Hotels that are most frequently booked by customers of The Idle Rocks Truro
🙂 4/5 - Mixed feelings
By 👻 @Lilly Langtree, 11/25/2021 3:00 am
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Beautiful location. Lovely front of house staff on arrival. The details were a let down. It took four phone calls and numerous emails to get confirmation of my booking. No deposit taken until call number three so got quite concerned. The final call for confirmation to me in writing made me cry. The man I had spoken to three times was very rude to me. Told me he was doing me a favour as we had agreed a discount on our three night stay by including a free meal. I then requested to be put onto the winter rocks deal because it was better than the one he had put me on. When we arrived they had forgotten to put in the sparkling wine, I had to ask. They hadn’t booked us into their restaurants at the times I had requested or even booked us in. Luckily we got in. The seven course dinner was underwhelming. Our monk fish was dried out and tough. I could hear other customers complaining too. The deserts were not special. It was not, in my opinion, a memorable meal. On a positive the staff that we met were so helpful. They made our visit a pleasure. It was the back office that let the hotel down and the poor dinner we received in the hotel. We have had much better tasting menus elsewhere. Breakfast was excellent.
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