What happens if my bid expires unanswered? - The Spa at Ravella Henderson - Trade Reservations
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The Spa at Ravella Henderson Reviews from The Last Year
This review is specifically for Melanie, a new, fresh
This review is specifically for Melanie, a new, fresh hairstylist face at Spa Ravella, which has recently opened back up. Her highlighting and hair cutting skills are on point, and she does nails as well. Such a needed addition to LLV and to the spa!
Stayed at the Hilton .
. this Spa is included in the resort Fee you pay .. but hot tub , sauna locker room nothing is open..
Disappointed doesn't begin to cover it.
I am not one to leave a terrible review, but here we are. This salon should not be open. AT ALL! I booked a special style for a black tie wedding I was attending at the Hilton hotel. I wanted a 40's glam fingerwave. I got a few curls plastered with hair spray that took 30 mins to comb out later. The hairstylist, Jean, really did the best she could with her extremely limited supplies. She told me she's the only stylist and she works on commission. So she's at the mercy of the products given to her. She had 1 curling iron, 1 brush, some Bobby pins and 1 kind of hair spray (the kind that glues your hair together). Do not under any circumstances book an appt here, for anything. There is another salon in the village there that others of my party went to and had success with. Spa ravella looks like it could have potential, but don't be fooled. Even Jean asked me to leave an honest review or else nothing will change. Their website claims a full salon, but she doesn't even have capabilities/products to wash and set hair. Can't warn you strongly enough, don't go here. Very sad, very disapointed.
Spa Ravella, Unsanitary and VERY Poor Experience, Over-priced - Lack of Hospitality.
My husband, family and I took a trip to Henderson. It was recommended that my husband and I go to Hilton Resort & Spa to schedule massages at their Spa Ravella. My husband booked a couples massage for us, and we were very much looking forward to this as we are not able to get away very often and this was a treat for us. When we arrived the Bell/ Door person directed us to where the Spa was and informed us at this time that the spa pools were closed. We walked into the Spa and was greeted by Amber, the Spa Ravella Receptionist. We shared our concern that we were just informed that the Spa Pools and Steam Rooms were closed, and we were not made aware of this until arriving today. Amber informed us that the confirmation sent to us reflected that these amenities were closed due to renovation. I shared that in a Resort like this it is expected that when reservations are made over the phone the agent should have informed us of this closure/ renovation as this was the hospitable and courteous thing to do, even if a confirmation is sent reflecting this information (my husband and I did not see that there was a spa closure as we looked at services booked and not the small print) . I then asked if the Hotel Spa was offering discounts on the services since we would not be able to take advantage of the actual spa experience. Amber informed us that no discounts were being offered. We then asked to just cancel our services as we did not feel that it was fair that we pay Spa pricing when the Spa was amenities were closed. She informed us that we would still be charged for the services. We asked to speak to the manager and apparently the manager was off on this day. Amber shared that the manager is the only person who can authorize any sort of discount. Amber made attempts to contact her manager, Mariah Raso, several times and was not successful. Amber then made attempts to contact the hotel general manager, James Xi, on his cell phone several times and of course he did not answer. Amber offered a 20% discount and shared that she if we kept our reservation, she would make sure to share our disappointed with Mariah (the Manager) and have her call us the next day to discuss what sort of additional discount she could offer. My husband and I were directed to the Spa waiting room. While waiting, no one offered us water or champagne, as in my experience is standard at reputable spas. I saw another receptionist bring champagne out to another couple. When we were called for our massages my husband and I were separated into different treatment rooms. Therefore, were not able to experience the couples massage we were expecting. We both liked our masseuses; however, the overall experience was absolutley poor. The temperature in my Spa Room was so cold that I was hardly able to relax. The flooring in the Spa room was disgusting (please see photos). When the treatment was over, my husband and I were not offered a glass of water (as again is standard in most reputable spas) but instead escorted out. This was not WORTH the money spent nor the negative experience. We should be reimbursed for the entire amount spent, which was over $300.00. We enjoy Spas frequently and willing to spend the money for a quality experience. This was far from relaxation and quality. Amber did what she could to assist us, and this was appreciated. It was apparent that Amber felt helpless, and she did her best to empathize. However, the fact that the manager or the general manager did not care to follow-up with us as promised is very disappointing. Mariah never called, nor did we receive any follow-up from the hotel General Manager. This is experience was a far cry from hospitality. If the Spa was any indication of what the hotel accommodations are I would STAY AWAY.
I'm giving the spa 2 stars because This used to be a nice
I'm giving the spa 2 stars because This used to be a nice spa. The hot tub was not available. The lockers were not available to change. Everything looked dated. Went to the pool and the cabanas were not operational ie. tv, misters not working, furniture was not clean. Do not go here for relaxation.
Henderson's Best Hotels that are most frequently booked by customers of The Spa at Ravella Henderson
Ranked #20 in Henderson's Best Hotels.
What happens if my bid expires unanswered?
By 🦩 @FluffyStar64, 07/08/2021 8:55 pm
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Hi I am new to the platform. What happens if I bid on a restaurant reservation expires and no one has responded to the request?
4 Answers
4 Comments |
Don't like the Answer? Add another one. |
Answer from 🥷🏻 @ColorfulRod45 (07/08/2021 9:28 pm)
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Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
2 Comments
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By 👻 @FirmOffer13 (11/24/2021 2:53 pm)
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By 🥷🏻 @ColorfulRod45 (11/24/2021 3:12 pm)
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Answer from 👻 @ZestfulField70 (06/26/2022 1:42 pm)
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My reservation expired but I did not get a credit and I see no way to cancel. How do I the funds back as a credit?
1 Comment
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By 👻 @ZestfulField70 (06/27/2022 3:00 pm)
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Answer from 👻 @ColloquialPosition80 (06/03/2022 2:36 pm)
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I have a similar question, it seems like when money is refunded it doesnt go immediately what is the process of this since its essentially a debit card and not a credit card
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Answer from 🧌 @ExpensiveKey54 (04/21/2023 6:17 pm)
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The funds go back into your account and you can place a new bid
1 Comment
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By 👻 @IncontrovertibleHeart63 (08/06/2023 9:49 pm)
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