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The Spa at Ravella Henderson Reviews from The Last Year
Stayed at the Hilton .
. this Spa is included in the resort Fee you pay .. but hot tub , sauna locker room nothing is open..
Disappointed doesn't begin to cover it.
I am not one to leave a terrible review, but here we are. This salon should not be open. AT ALL! I booked a special style for a black tie wedding I was attending at the Hilton hotel. I wanted a 40's glam fingerwave. I got a few curls plastered with hair spray that took 30 mins to comb out later. The hairstylist, Jean, really did the best she could with her extremely limited supplies. She told me she's the only stylist and she works on commission. So she's at the mercy of the products given to her. She had 1 curling iron, 1 brush, some Bobby pins and 1 kind of hair spray (the kind that glues your hair together). Do not under any circumstances book an appt here, for anything. There is another salon in the village there that others of my party went to and had success with. Spa ravella looks like it could have potential, but don't be fooled. Even Jean asked me to leave an honest review or else nothing will change. Their website claims a full salon, but she doesn't even have capabilities/products to wash and set hair. Can't warn you strongly enough, don't go here. Very sad, very disapointed.
Spa Ravella, Unsanitary and VERY Poor Experience, Over-priced - Lack of Hospitality.
My husband, family and I took a trip to Henderson. It was recommended that my husband and I go to Hilton Resort & Spa to schedule massages at their Spa Ravella. My husband booked a couples massage for us, and we were very much looking forward to this as we are not able to get away very often and this was a treat for us. When we arrived the Bell/ Door person directed us to where the Spa was and informed us at this time that the spa pools were closed. We walked into the Spa and was greeted by Amber, the Spa Ravella Receptionist. We shared our concern that we were just informed that the Spa Pools and Steam Rooms were closed, and we were not made aware of this until arriving today. Amber informed us that the confirmation sent to us reflected that these amenities were closed due to renovation. I shared that in a Resort like this it is expected that when reservations are made over the phone the agent should have informed us of this closure/ renovation as this was the hospitable and courteous thing to do, even if a confirmation is sent reflecting this information (my husband and I did not see that there was a spa closure as we looked at services booked and not the small print) . I then asked if the Hotel Spa was offering discounts on the services since we would not be able to take advantage of the actual spa experience. Amber informed us that no discounts were being offered. We then asked to just cancel our services as we did not feel that it was fair that we pay Spa pricing when the Spa was amenities were closed. She informed us that we would still be charged for the services. We asked to speak to the manager and apparently the manager was off on this day. Amber shared that the manager is the only person who can authorize any sort of discount. Amber made attempts to contact her manager, Mariah Raso, several times and was not successful. Amber then made attempts to contact the hotel general manager, James Xi, on his cell phone several times and of course he did not answer. Amber offered a 20% discount and shared that she if we kept our reservation, she would make sure to share our disappointed with Mariah (the Manager) and have her call us the next day to discuss what sort of additional discount she could offer. My husband and I were directed to the Spa waiting room. While waiting, no one offered us water or champagne, as in my experience is standard at reputable spas. I saw another receptionist bring champagne out to another couple. When we were called for our massages my husband and I were separated into different treatment rooms. Therefore, were not able to experience the couples massage we were expecting. We both liked our masseuses; however, the overall experience was absolutley poor. The temperature in my Spa Room was so cold that I was hardly able to relax. The flooring in the Spa room was disgusting (please see photos). When the treatment was over, my husband and I were not offered a glass of water (as again is standard in most reputable spas) but instead escorted out. This was not WORTH the money spent nor the negative experience. We should be reimbursed for the entire amount spent, which was over $300.00. We enjoy Spas frequently and willing to spend the money for a quality experience. This was far from relaxation and quality. Amber did what she could to assist us, and this was appreciated. It was apparent that Amber felt helpless, and she did her best to empathize. However, the fact that the manager or the general manager did not care to follow-up with us as promised is very disappointing. Mariah never called, nor did we receive any follow-up from the hotel General Manager. This is experience was a far cry from hospitality. If the Spa was any indication of what the hotel accommodations are I would STAY AWAY.
I'm giving the spa 2 stars because This used to be a nice
I'm giving the spa 2 stars because This used to be a nice spa. The hot tub was not available. The lockers were not available to change. Everything looked dated. Went to the pool and the cabanas were not operational ie. tv, misters not working, furniture was not clean. Do not go here for relaxation.
Henderson's Best Hotels that are most frequently booked by customers of The Spa at Ravella Henderson
Ranked #19 in Henderson's Best Hotels.
Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Tune into NBC News - Top Story Tonight 7:40p ET
Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits?
LOL. Thank you The New Yorker.
Appointment
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
The Spa at Ravella Henderson User Reviews & Question Forums
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